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Frequently Asked Questions
Below lists some of the most frequently asked questions on Qaboom.
Getting Started
Q. Where do I find my classes?
A. Click "Browse" under the My Classes box to view a list of departments and classes from your school. Or, whenever you see a link to a class, you can drag it to your My Classes.
Q. Why can't I find my class or section?
A. Currently, we are not supporting individual class sections, but we encourage you to send us a suggestion if you feel it would be a useful feature. If a class is missing from your school, please contact us so we can add it.
Q. How can I start a class discussion?
A. After clicking on a class, go to "Start class discussion" under your class's logo
Q. How can I draw diagrams with my friends?
A. From a classroom or question page, start a discussion, then click on "Live Sketchpad".
Q. How do I add to My Contacts?
A. You can drag names that you see on Qaboom to your My Contacts, or type them directly by clicking "Add".
Q. How can I chat with a user I see on the site?
A. When a user is online, simply click on the green bubble that appears next to their name.
Q. What's a tag and how does it work?
A. Tags are basically labels that let you easily categorize your posts. Simply type the tag, add it, and submit! You can add multiple tags at once by separating them with comas (e.g. "ajax, javascript, fun"). See how to choose effective tags.
Q. Why should I make my question visible to other networks, my school, or my class?
A. Allowing others to view your question, especially students at other schools increases the chances that it will get seen, and answered. Some questions, however, may be more suitable for class viewing only--it's your call. Remember, all questions can be searched for, regardless of visibility.
Q. What is drag-and-drop all about?
A. If it moves, drag it; then drop it wherever you want. Most links found on Qaboom are cool like that. Try adding some buddies to your contact list this way.
Advanced Features
Q. How do I choose effective tags?
A. Tags should encompass all specific and general subject areas that the question covers, particularly keywords that are not directly mentioned in the question. The best way to think of it is: "How would I want someone to search for my question?" For example, "How does Google make money?" might have the tags 'Google', 'monetization', 'internet', 'ad revenue', 'insane stock valuation'.
Q. The site looks messed up in my browser. Am I supported?
A. For the current Alpha release, we are only supporting Internet Explorer 6 and above, as well as Firefox 1.5 and above. Sorry Safari and Opera friends, but you'll be supported very soon.
Q. Do I have to change my firewall settings or download flash to use chat?
A. Qaboom is anti-download and firewall friendly. Nothing on our Web site requires a plugin download, change of settings or update. We do have a few simple browser requirements: IE6+ or Firefox 1.5+ with other browsers coming soon.
Q. I posted a question to my class only; why does it still appear in a search?
A. Although visibility settings will prevent a question from appearing on certain pages, all questions and answers can still be searched. Any question you might have, is probably a question somebody else has as well.
Q. Doesn't Qaboom have any real advanced features?
A. All of our features are advanced! Just kidding... Wait till we break out of alpha. You ain't seen nothing yet ;)
Privacy
Q. Will you spam me?
A. We take our users' privacy seriously. Not only won't we spam you, but any important emails you get from us will be short and to the point.
Q. Will Qaboom sell my data?
A. Never! We will not disclose or profit from any personal user-identifiable data. Check out our Privacy Policy for details. Occasionally we may mention some cool statistics that we find out about our users in our blog, but everybody likes that.
Q. Why do I have to use my real name?
A. You don't refer to your friends as wow4life or bAbYgIrL85 in class, so seeing actual names makes it less confusing in your network. Plus, this makes people more accountable for their actions. There's a lot of trust in our community, and we'd like to keep it that way.
Trouble
Q. I think someone is stalking me. How can I make them stop?
A. We take our users' right to privacy seriously. Please contact us with the user's name and school, and a link to the offending post or a copy of the conversation.
Q. There's copyrighted material on your site. Can you please remove it?
A. As part of the Terms of Service, users are not permitted to knowingly post copyrighted material. Please contact us with a link to the offending page for prompt removal.
Q. How can I report "cheating"?
A. Users are required by the Terms of Service to abide by their institution's policy on academic misconduct. Please contact us with a link to the offending page, a link to your school's policy, and a brief statement describing the offense.
Q. Can I submit a bug or make a suggestion?
A. Yes! Please do with our contact us page and pick the appropriate category from the drop-down.
Q. How can I report a user for inappropriate or illegal material?
A. Please send us a link to the offending page, with a brief description.
Miscellaneous
Q. Who should I contact to invest, partner, or advertise with Qaboom?
A. Go to our Contact Us page and choose the appropriate category from the drop-down. We look forward to hearing from you!
Q. Are you guys looking for coders?
A. Are you a fancy pants hacker? We want to hear from you. Just send an email to qaboom at gmail with "Jobs" in the subject. It's a great time to join at this early stage. Even if you can't code, check out some of our other opportunities.
Q. What is Qaboom's stance on academic misconduct?
A. We do not condone any acts of academic misconduct as defined by your school's policy. Note that this is a somewhat public site that professors and administrators have access to as well.
Q. Who is Qaboom?
A. Qaboom was started by two Georgia Tech grads that thought there should be a better way of getting help or contacting your classmates online. See About Us.
Q. What does Qaboom mean?
A. Q & A Boom. Don't laugh--we spent a long time coming up with this!
Q. I hate pink. Can I re-design your site?
A. Awesome. Make a suggestion on our Contact Us page.
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